YOUR CAREER AS A COMPUTER USER SUPPORT SPECIALIST

YOUR CAREER AS ACOMPUTER USER SUPPORT SPECIALIST

Your computer technical support skills have made you the “help desk” for your family and friends. It’s about time you got paid for it.

A Day in the Life of a Computer User Support Specialist

Your computer technical support skills have made you the “help desk” for your family and friends. It’s about time you got paid for it.

Wage Range

$30K - $77K

Annual Openings

1710

Projected Job Growth

5.6%

WHAT IS A COMPUTER USER SUPPORT SPECIALIST?

Computer user support specialists provide technical assistance to computer users. They answer questions or resolve computer problems for clients in person, via phone or electronically. Computer user support specialists may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, email, and operating systems.

ARE YOU A GOOD FIT?

Computer user support specialists possess these qualities:

  • INTERPERSONAL SKILLS
  • PROBLEM SOLVING
  • STRONG UNDER PRESSURE

WHAT DO COMPUTER USER SUPPORT SPECIALISTS DO?

Pay attention to customers’ computer problems

Set up or repair computer equipment and related devices

Walk customers through the recommended problem-solving steps.

Ask customers questions to properly diagnose the problem

Train users to work with new computer hardware or software.

Provide team members and managers with information about what gives customers concerns.

EDUCATION & TRAINING

Check out the educational requirements for a computer user support specialist career.

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